Connecting Military Families in Times of Joy and Sorrow

When a military family experiences a crisis, the American Red Cross is there to help. Wherever their military service takes them, military members can rest assured that the Red Cross will deliver notification of an emergency such as the death or serious illness of an immediate family member, as well as the good news of the birth of a military member's child or grandchild.

On a consistent basis, more than 110,000 military families reach out to the American Red Cross for emergency assistance each year. In South Carolina alone, an average of 24 emergency communications are sent each day for members of the military and their families.

A military member or a member of their family needing to initiate an emergency message can go to redcross.org/HeroCareNetwork or call 877-272-7337. After a message is started, a highly-trained emergency communication specialist will begin the emergency verification process required to deliver it to the military member’s command. The secure and free online service option will also let users track the progress of an emergency message from verification through delivery.

Twenty-four hours a day, 365 days a year, the Red Cross relays urgent messages containing accurate, factual, complete and verified descriptions of the emergency to service members stationed anywhere in the world, including on ships at sea and at embassies and remote locations. Knowing in advance that military families will be able to reach their loved one and have access to financial and other types of assistance during an emergency brings peace of mind to families who are separated.

Regardless of how families initiate an emergency message, military members can depend on the Red Cross to relay urgent messages to service members serving anywhere in the world.  

For more information regarding Red Cross Service to the Armed Forces visit redcross.org/military

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